Refund Policy

We aim to provide a smooth returns experience. This policy is subject to UK consumer law and product-specific restrictions.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and photos where possible.

Change of Mind

You may return unopened items within 14 days of receipt. Some alcohol products may be exempt from returns due to legal or safety reasons.

Refunds

Approved refunds are processed to the original payment method within a reasonable timeframe.

Delivery Charges

Delivery fees are non-refundable unless the return is due to our error.